Author : Dr. Gary S. Goodman
Can you imagine Pat Sajak or Alex Trebec hosting a new game show, the purpose of which is to reward contestants for their ability to think positively?Instead of guessing words and phrases, or names, dates, places and events, contestants would compete for prizes based on their imaginative, useful, and inspiring suggestions.I can hear it now:"Ok, for $100, and the right to move into our bonus round, can you find the silver lining in this unfortunate situation…."It would be fun, don't you think?Imagine how it could create a sensation, across the world.People might come to see the beauty and rewards in thinking up solutions, instead of merely dredging up more problems.Viewers, stuck in despair or in a typical, everyday rut, could send in a description of their woes, which the game show's panel would hear and then brainstorm solutions for.There would be a home game version, so people could fix their personal and professional lives on their own.This could be the freshest, most upbeat, and helpful show imaginable.We'd never run out of problems to solve, so there is endless material.Better yet, we'd never exhaust our ability to generate solutions.Now, tell me, isn't this a show that's bound to be a hit?Dr. Gary S. Goodman, President of Customersatisfaction.com, is a popular keynote speaker, management consultant, and seminar leader and the best-selling author of 12 books, including Reach Out & Sell Someone® and Monitoring, Measuring & Managing Customer Service. He is a frequent guest on radio and television, worldwide. A Ph.D. from USC's Annenberg School, Gary offers programs through UCLA Extension and numerous universities, trade associations, and other organizations in the United States and abroad. He is headquartered in Glendale, California, and he can be reached at (818) 243-7338 or at: gary@customersatisfaction.com.
Keyword : customer service training,sales training los angeles,telemarketing training,customersatisfaction.com
วันอังคารที่ 12 กุมภาพันธ์ พ.ศ. 2551
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